Privacy Policy

1. Introduction

MonoKotha ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect:

• Personal identification information (name, email, phone number)
• Demographic information (age group, location)
• Health-related information you voluntarily provide to book appointments
• Usage data and analytics from your interactions with our website

3. Confidentiality of Mental Health Information

Any information shared during counselling sessions or in appointment requests is treated with the highest level of confidentiality. Our professionals adhere to the ethical guidelines of their respective professional bodies. Session content is never shared without your explicit written consent, except where required by law (e.g., risk to life).

4. How We Use Your Information

We use the information to:

• Provide and manage our mental health services
• Contact you regarding appointments and service updates
• Send newsletters (only if you have subscribed)
• Improve our website and services
• Comply with legal obligations

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your data is stored on secure servers and transmitted over encrypted connections.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Clinical records are retained in accordance with professional and legal requirements.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for newsletter subscriptions at any time
• Lodge a complaint with relevant data protection authorities

8. Cookies

Our website uses cookies to improve your experience. You may choose to disable cookies through your browser settings, though this may affect some functionality.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at privacy@monokotha.com.